Front Office Spa and Wellness Associate

Join Bali Ocean Feast, a premier destination for luxury and wellness, as a Front Office Spa and Wellness Associate. In this role, you will be the first point of contact for guests seeking rejuvenation and relaxation, ensuring a seamless and memorable experience from the moment they arrive. With our state-of-the-art spa facilities and a team of dedicated wellness professionals, you'll play a crucial role in delivering exceptional service that exceeds guest expectations.

Bali Ocean Feast is more than just a resort; it's a sanctuary where guests can escape the stresses of daily life and immerse themselves in a world of tranquility. As a Front Office Spa and Wellness Associate, you'll be part of a vibrant team that combines hospitality with the healing arts, creating a unique and enriching environment for both guests and staff.

In this role, you'll greet guests with a warm smile, assist with spa bookings, manage check-ins and check-outs, and handle any inquiries or concerns that may arise. You'll also work closely with our spa therapists and wellness experts to ensure that every guest's experience is tailored to their individual needs and preferences.

📋 Tanggung Jawab Pekerjaan

• Greet and welcome guests upon arrival, ensuring a warm and personalized welcome that sets the tone for their stay.
• Assist with spa bookings, including scheduling treatments, managing guest preferences, and coordinating with spa therapists.
• Handle check-ins and check-outs, including room assignments, key cards, and any special requests.
• Provide information about spa services, wellness programs, and resort amenities, ensuring guests feel informed and confident about their choices.
• Manage guest inquiries and concerns, addressing any issues promptly and professionally to maintain a high level of guest satisfaction.
• Collaborate with the spa and wellness team to ensure seamless service delivery and a consistent guest experience.
• Assist with event planning and coordination, including arranging spa packages, workshops, and other wellness activities.
• Promote and upsell spa services and wellness programs, helping to increase guest satisfaction and revenue.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front office, hospitality, or a related field, with a strong background in customer service.
• Excellent communication and interpersonal skills, with the ability to build rapport with guests from diverse backgrounds.
• Proficiency in English, both written and spoken, as it is the primary language of the resort.
• Familiarity with spa and wellness services, including knowledge of various treatments and techniques.
• Strong organizational skills, with the ability to manage multiple tasks and priorities effectively.
• Ability to work well under pressure and in a fast-paced environment, with a flexible and adaptable attitude.
• Enthusiasm for the spa and wellness industry, with a genuine passion for helping guests achieve their wellness goals.
• Valid ID and work permit for Bali, as required by local regulations.

🛠️ Keahlian

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