Senior Product Support Engineer - APAC (Remote in Bali, Indonesia)

Private Advertiser · 📍 Bali, Indonesia · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 30,000,000 - 50,000,000
We are seeking a highly skilled and experienced Senior Product Support Engineer to join our APAC team. This remote position offers a competitive salary and the opportunity to work with a dynamic and innovative company. The ideal candidate will have a strong background in product support, a deep understanding of technical issues, and excellent communication skills.

📋 Tanggung Jawab Pekerjaan

Provide technical support to customers, ensuring their products are functioning correctly and efficiently.,Analyze and troubleshoot technical issues, identifying root causes and implementing solutions.,Collaborate with product development teams to improve product performance and user experience.,Develop and maintain comprehensive product documentation and knowledge bases.,Monitor system performance and proactively address any potential issues before they impact customers.,Work closely with sales and marketing teams to ensure smooth product adoption and customer satisfaction.,Stay updated with the latest industry trends and technologies to provide cutting-edge support solutions.

🎓 Kualifikasi & Syarat

Bachelor's degree in Computer Science, Engineering, or a related field.,5+ years of experience in product support or a similar role.,Strong technical skills in troubleshooting and resolving complex technical issues.,Excellent communication and interpersonal skills to interact effectively with customers and internal teams.,Proficiency in English, both written and spoken.,Experience with cloud-based systems and technologies is a plus.,Familiarity with project management tools and methodologies.,Ability to work independently and as part of a team in a remote environment.

🛠️ Keahlian

Technical troubleshooting and problem-solving skillsStrong analytical and critical thinking skillsExcellent written and verbal communication skillsProficiency in EnglishExperience with cloud-based systems and technologiesFamiliarity with project management tools and methodologiesAbility to work independently and as part of a team in a remote environment
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