Customer Service Representative - Global Logistics Solutions

Join Round-The-World Logistics Corp, a leader in global logistics and supply chain solutions, as a Customer Service Representative in our dynamic Bali office. We are seeking passionate, detail-oriented professionals to deliver exceptional service to our international clients. As a Customer Service Representative, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. This role offers a unique opportunity to work in a vibrant international environment, using industry-standard tools like Salesforce and Zoom to streamline communication and support.

In this role, you will handle inbound and outbound customer inquiries, manage client accounts, and provide personalized solutions to meet their specific needs. You will work closely with our team of logistics experts to ensure seamless operations and customer satisfaction. With your strong communication skills and dedication to service excellence, you will play a crucial role in building and maintaining strong client relationships.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries via phone, email, and chat, ensuring high levels of satisfaction.
• Manage client accounts, tracking interactions and resolving issues to maintain strong relationships.
• Coordinate with internal teams to provide accurate and timely information to clients.
• Document customer interactions and feedback, analyzing trends to improve service quality.
• Assist in the development and implementation of customer service strategies and best practices.
• Provide exceptional service to both domestic and international clients, ensuring their needs are met.
• Stay updated with industry trends and best practices in customer service and logistics.
• Participate in team meetings and contribute to continuous improvement initiatives.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communications, or a related field.
• Minimum of 2 years of experience in customer service, preferably in the logistics or supply chain industry.
• Proficient in English, both written and spoken.
• Strong communication and interpersonal skills, with the ability to build rapport with clients.
• Excellent problem-solving and analytical skills.
• Familiarity with customer relationship management (CRM) software, such as Salesforce.
• Ability to work in a fast-paced, dynamic environment.
• Passionate about delivering exceptional customer service and building strong client relationships.

🛠️ Keahlian

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